NICE Announces CX Excellence Award Winners at Interactions 2019


HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today honored the winners of its annual CX Excellence Awards, recognizing organizations for demonstrating excellence and innovation to ensure unparalleled customer experiences and drive positive business outcomes. The 15 award winners across five categories were announced at Interactions 2019, the industry’s largest customer experience event.

The CX Excellence Award winners represent an expansive spectrum of industries including financial services, healthcare, insurance, retail, telecommunications, utilities and more. Winners achieved exceptional results in one of five categories:

  • Best Cloud Implementation - Implementation of cloud-based solutions to drive rapid innovation while enjoying a complete, omnichannel customer experience suite in the cloud. The winners are:
    • Sitel Group
    • Total Administrative Services Corporation (TASC)
    • Unisys
  • Best Business Impact - Driving measurable improvements in KPIs across multiple business areas including operational efficiency, revenue growth and customer satisfaction. The winners are:
    • ECSI
    • Sallie Mae
    • Valvoline
  • Best Customer Experience – Achieving a deep understanding of customers’ personalities and journeys to improve customer experience through advanced, real-time analytics. The winners are:
    • Asurion
    • AEP Energy
    • US Bank Global Fund Services
  • Best Employee Engagement Award – Enhancing workforce engagement and empowerment, and demonstrating excellence in transparency, retention and motivation strategies. The winners are:
    • Swedish Rail
    • Teleperformance Brasil
    • Voya Financial
  • Rookie of the Year Award – Demonstrating excellence in quick adoption and turn-up, achieving rapid ROI. The winners are:
    • Alliance Data
    • Beacon Health Options
    • Gant Travel

Barak Eilam, CEO, NICE said, "We're proud to celebrate companies that made innovation a priority and have taken their businesses to new heights of customer service excellence. As this year's Interactions theme, 'Personal. Connections. Elevated.' signifies, NICE is dedicated to helping organizations build brand loyalty that lasts by strengthening their connections with customers and enabling uncompromising service experiences. Adopting a policy of innovations-driven excellence in customer service is critical to success in today's dynamic business environment and we applaud organizations that have made this a reality. I'd like to thank the award applicants and winners for sharing their journey with us at Interactions this year."

About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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