Philly311’s New Chief Wants to Get City Agencies to Use More Data

Graham Quinn, the Philly311 project manager who helped lead the implementation of CRM tool Salesforce at the non-emergency-information platform, has been tapped as the service’s new executive director.

Quinn, an Overbrook resident who joined 311 in 2012, will oversee a team of 60 employees who work out of Room 167 in City Hall to handle around 800,000 queries a year. From residents looking to get potholes filled to people wondering how to get a marriage certificate.

About half the volume of queries are information requests, whereas the rest are directly tied to city services like trash and street cleaning.

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