Conduent Incorporated (NYSE: CNDT) today announced the newly enhanced WIC Connect, a technology platform that offers states a configurable, functionality-sharing environment to enhance the delivery and management of Women, Infants, and Children (WIC) benefits to recipients via Electronic Benefits Transfer (EBT).
The platform also allows Conduent to provide a faster implementation period and more incentives for states building a WIC EBT system for the first time.
WIC Connect supports multiple state agencies with standard functionality and provides access to periodic updates and new features. For example, a state may request that Conduent develop a new online customer service function. The rest of the agencies on the shared platform would also have access to this enhancement.
When a new product feature is added to WIC Connect, it is designed to be configurable so that all agencies on the platform can benefit, saving time and money. Agencies also benefit from shared capacity planning. A separate EBT server manages transaction volume, protects continuity for cardholder redemption transactions and provides flexibility to scale as needed.
This shared approach helps Conduent reduce platform set-up time for multiple WIC EBT agencies. Conduent also works with each agency to layer in customized features per state requirements.
"WIC Connect shows Conduent's commitment to social services by offering states easier access to innovative technology that helps them deliver benefits faster," said Michael Langenohl, general manager, Conduent State & Local Solutions. "That helps WIC programs spend less on enhancements while still delivering more and better services for the population that depends on these benefits."
WIC Connect is built on Electronic Payment Processing and Information Control (EPPIC) system, Conduent's open-architecture payment platform. It is based directly on Conduent's prepaid debit card success, where legacy platforms are being migrated to a single, multi-tenant solution known as Way2Go. Way2Go serves more than 12 million cardholders nationwide for redemption of critical services such as unemployment insurance, child support and state payroll.
Conduent is currently running two WIC Connect pilots in New York and Tennessee, with plans to add an additional five new clients to the platform over the next 12 months. Conduent also intends to migrate all legacy customers to this new platform and deliver to them the full benefits of the shared model.
Conduent Public Sector Solutions help government agencies transform their operations and business processes to better serve constituents. Driving innovation through analytics, research and data, Conduent works with 1,700 clients at the federal, state, regional and local level in 50 states and 34 countries around the world.
About Conduent Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and satisfying.
Conduent's differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than 500 government entities. Learn more at www.conduent.com.
