The properties of design can make or break products or services — both digital an physical. Just ask people with disabilities how tech features prevent them from having access to the things they need (or want).

Whether it took going back to the drawing board or simply streamlining a process with the click of a mouse, design changes are frequently helping companies serve their users better.

As part of our coverage of design topics for our Editorial Calendar, we spoke to designers from companies — as large as Fortune 50 enterprises and as small as nascent startups — to hear some stories of how a design alteration made their technology be more efficient, user friendly or even aesthetically attractive.

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