Shanel Fields knows that the time and resources of Emergency Medical Service teams are extremely valuable and in short supply.

She watched her father work in the EMS field, and growing an understanding and love for the field was a big part of her childhood, she said. And Fields, now the founder and CEO of MD Ally, an on-demand telemedicine service for dispatchers and EMS professionals, sees how her startup is especially relevant in pandemic times.

“It’s an aspect of healthcare that’s one of the most critical,” the founder said of EMS systems. “It’s something that everyone really relies on and has to work well.”

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