Philadelphia’s Department of Revenue team starts all of its meetings by repeating one stat: 96.1% of real estate taxes owed to the city are paid the year it’s billed.

It gives the team a positive starting note, said Rebecca Lopez Kriss, a senior policy analyst and the director of strategic outreach for the department. Indeed, more of those meetings have focused on using data and tech to improve the department’s community engagement.

Some members of the team discussed the projects they’ve piloted and their payoffs at the Philly Tech Week 2019 presented by Comcast event “Data Driven — Success Stories from Philadelphia City Government” on Monday. The four panelists:

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