It was a crisp autumn evening in 2018, and Sara was having an ordinary day. After work, she ducked into her South Philadelphia neighborhood pharmacy to pick up some household provisions. Balancing a bottle of Tylenol, her cell phone, and reflections on her day’s work as a technology consultant, she joined the ritual of waiting in line.

Until the customer in front of her collapsed.

Fortunately, they were in a pharmacy. A centuries-old institution relied upon by members of the community seeking help for their ailments — surely someone would know what to do. This hopeful thought was quickly dashed. Also perplexed, the pharmacy staff swiftly dialed 911 and everyone waited for what seemed like an eternity for the ambulance to arrive.

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