HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that the NICE Performance Management (NPM) solution has won the 2018 Workforce Optimization Innovation Award by TMC's CUSTOMER magazine. NPM was recognized for its best in class adaptive capabilities that empower organizations to personalize employee engagement initiatives per individual while ensuring alignment with contact center goals. This accolade celebrates companies that are emerging as true leaders in the evolving workforce optimization market and showcases products which enable their clients to meet and exceed the expectations of their customers.
NPM enables companies to achieve contact center objectives by focusing on their employees and driving engagement and performance. The solution brings together oceans of data from multiple sources, distils it based on unique algorithms and provides a single picture of contact center and employee performance. NPM then presents unique insights that facilitate the creation of personalized adaptive performance programs that identify what is required for employees to achieve their goals, thus driving performance improvement and engagement while synchronizing them with organizational goals.
“NPM is designed to inspire and motivate employees while driving strong alignment with business goals,” said Barry Cooper, President, NICE Enterprise Group. “Engaged employees are a cornerstone for ensuring unparalleled customer experiences which makes the difference in today's experience-led economy. These awards further validate the robust value and differentiation that our profound focus on innovation in workforce optimization delivers to our customers.”
“Congratulations for winning the 2018 CUSTOMER Workforce Optimization Innovation Award,” said Rich Tehrani, CEO, TMC. “The award honors NICE's commitment to tying together data from multiple technologies to help develop an overall strategy for increasing client satisfaction, building loyalty and offering a customer experience that leads to repeat business. I look forward to watching its continued growth.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
